宽频电话服务 | 计划组合 通话功能 收费详情 即时登记 | 选择语言：

AIC Home Telephone Service (Traditional)

1. Home Telephone Service & Long Distance Service Bundle

The customer acknowledges that AIC's home telephone service and long distance service are sold as a bundled package. As such, the customer agrees that AIC shall have the right to either increase the rate for both the home telephone service and long distance service or charge an additional monthly fee toward the customer's account if the customer does not subscribe for the bundled package. The customer also acknowledges that AIC does not have the ability to cancel and/or convert the customer's long distance service from AIC's long distance telephone service network to an alternate long distance service provider. Therefore, the customer agrees in the event that his/her home telephone service with AIC is terminated, the customer is solely responsible for contacting an alternate long distance service provider to convert his/her long distance service from AIC's long distance telephone service network to an alternate long distance service provider. The customer agrees that he/she is responsible for all long distance charges incurred with AIC prior to the day the customer effectively converts his/her long distance service to an alternate long distance provider.

2. Customer's Equipment

The customer acknowledges that it is his/her responsibility to reprogram and/or reconfigure all security alarms, computer modems, telephones and any of the customer equipment linked to and/or dependent upon the home telephone system. The customer acknowledges and agrees that he/she will be solely responsible for all costs of reprogramming and reconfiguring such equipment and that the customer shall be solely responsible for any losses incurred due to failure to reprogram and reconfigure such equipment.

3. Cancellation of Services by the Customer

The customer may cancel the service at any time as long as advance notice is given to AIC no later than the 25th day of the month. Monthly package fee is payable for the month of cancellation. Administration fee will be charged on a per local phone line basis if the home telephone service is terminated within the first twelve months after service activation. Administration fee will also be charged on a per local phone line basis if the customer requests to cancel or defer the effective date of the home telephone service after the submission of the service application form and before the actual connection of the service. The customer acknowledges and agrees that all telephone service, including but not limited to, charges incurred by the customer for using AIC home telephone service, shall apply up to the date that AIC home telephone service is effectively terminated and converted to another local phone service provider.

4. Customer's Responsibilities for Charges

4.1 The customer will be charged an administration fee if he/she moves his/her existing home telephone service from one address to another.
4.2 The customer will be charged an administration fee when he/she applies for or changes the AIC Home Telephone Service Plan.
4.3 The customer will be charged a one time set up fee and a monthly network access fee, unless these charges are waived by AIC during promotional period.
4.4 The customer who does not subscribe to AIC Equal Access Long Distance service will be charged a monthly network usage fee.
4.5 The customer will be charged a monthly 911 emergency fee and other applicable charges. 411 directory services will be charged on pay-per-use basis. Surcharges and applicable long distance charges apply for specific operator service.
4.6 The customer is encouraged to check his/her equipment (such as telephone set, fax equipment, ADSL modem and filter) before calling AIC repair service. In the case that the customer requests a site visit from AIC and AIC staff finds out that the fault is caused by the customer's own equipment, the customer will be charged a site visit fee.

5. AIC's Right to Suspend and Terminate Home Telephone Service

Suspension of service occurs when AIC prevents calls from being made or completed through the customer connection point. Unless the reason for suspension has already been corrected, termination of service occurs automatically 30 days after suspension when AIC removes the customer's account from the list of active account. AIC will suspend the customer's account only if the customer:

i) fails to pay AIC home telephone service monthly fee and related charges;
ii) fails to make a payment under a deferred payment arrangement;
iii) uses or allows others to use any AIC services in a way that prevents fair and proportionate use by others;
iv) uses or allows others to use any AIC services illegally or to make annoying or offensive calls; or is a company, which becomes bankrupt or has a receiver or receiver-manager, appointed to govern the customer's affairs.

However, AIC must inform the customer or another responsible person at the customer's premises at least 24 hours prior to suspension of service, except if:

i) repeated efforts to contact customer have failed;
ii) immediate action must be taken to protect AIC or other persons from harm resulting from the customer's facilities or equipment; or
iii) suspension occurs because the customer fails to pay the charges when required by AIC and that the charges are significantly higher than normally expected.

If AIC suspends or terminates the customer's service, the customer must still pay any amount owed to AIC. In the event that customer's local phone service was suspended or terminated due to any of the reasons listed above, a reconnection service charge may be applied on a per phone line basis and that AIC cannot guarantee the availability or resumption of any previous telephone number following the suspension or termination.

6. 911 Emergency Services and Other Ancillary Services

911 emergency services allows the customer to dial direct from the address he/she registered for AIC home telephone service and the call will be routed to the closest local emergency service center.

7. Telephone Directories

The customer's registered name, address and telephone number will automatically be published in the telephone directory and/or available through directory assistance once subscribed to AIC home telephone service unless the customer has made appropriate arrangement to remove his/her telephone number from the directory and pay a non-published fee of $35 annually.

8. Telephone Numbers

The customer does not have any property right or any other rights to the telephone number assigned by AIC. AIC reserves the right to change the assigned telephone number if AIC has reasonable grounds such as technical reasons; different telephone numbers are designated to AIC by another authority or any other reasons for changing it and reasonable advance notice will be given by AIC to the customer.

9. Customer's Liability

If the customer applies AIC home telephone service for the property or premises occupied but not owned by the customer such as rental house, leasing property or premises, the customer warrants that he/she has the consent of the owner to place such facilities on the property or premises. The customer shall indemnify and save harmless AIC from any and all actions, causes of action, claims, demands or lawsuits arising from or consequent upon any lack of consent. If any AIC facilities or equipment located on the customer's property or premises are damaged or destroyed other than normal wear and tear or by AIC, are damaged or destroyed by or through the operation of any of the customer's facilities or equipment, the customer shall pay to AIC the cost of restoration or replacement of the damaged AIC facilities and equipment.

10. AIC's Liability

AIC is not liable for libel, slander, defamation or the infringement of copyright arising from material or messages transmitted over AIC's local phone network from the customer's property or premises or recorded by the customer's equipment or AIC's equipment. AIC is also not liable for damages arising out of the transmission of material or messages over AIC's local phone network on behalf of the customer, which is in any way unlawful. AIC home telephone service is designed to be used as a daily communication tool between one household to another household. If the customer uses AIC's home telephone service for purposes other than those for which the system is designed, or for service to which the customer has not subscribed, AIC is not liable for errors, omissions, interruptions, delays or defects in the transmission or for the quality of the transmission of those services. AIC is not responsible to grant any refund to the customer for any defects in those cases.