911 Emergency Service

PLEASE READ THE INFORMATION BELOW ABOUT 9-1-1 EMERGENCY SERVICE CAREFULLY. By using or paying for the services, customer acknowledges and agrees to all of the information below regarding the limitations of using AIC Home Phone Service (Broadband), also known as iBuzz for dialing 9-1-1.

Customer acknowledges and understands that iBuzz service does offer a limited 9-1-1 type service, but customer acknowledges and understands that such 9-1-1 type dialing differs in important respects from traditional 9-1-1 service, as described herein.

Description: iBuzz service allows you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of iBuzz telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and customer acknowledges and agrees that differences exist between traditional telephone service and iBuzz service, including the lack of traditional 911 emergency services.

911 service: Because of the unique nature of iBuzz telephone call, emergency calls to 911 through customer's iBuzz service will be handled differently than traditional phone service. The following provisions describe the differences and limitations of 911 emergency calls, and customer hereby acknowledges and understands the differences between traditional 911 service and iBuzz calls with respect to 911 calls placed to emergency services from his/her account as described below.

Placing 911 calls: When customer makes a 911 emergency call, iBuzz service will attempt to automatically route customer's 911 call through a third-party service provider to the Public Safety Answering Point ("PSAP") corresponding to customer's address of record on his/her account. However, due to the limitations of the iBuzz telephone service, customer's 911 call may be routed to a different location than that which would be used for traditional 911 dialing. For example, customer's call may be forwarded to a third-party specialized call center that handles emergency calls. This call center is different from the PSAP that would answer a traditional 911 call which has automatically generated customer's address information, and consequently, customer may be required to provide his/her name, address, and telephone number to the call center.

How customer information is provided: iBuzz service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with customer's account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain customer's name, phone number or physical location. Therefore, when making a 911 emergency call, customer must immediately inform the dispatcher of his/her location (or the location of the emergency, if different). If customer is unable to speak, the dispatcher may not be able to locate customer if his/her location information is not up to date.

Correctness of information: Customer is responsible for providing, maintaining, and updating correct contact information (including name, residential address and telephone number) with his/her account. If customer does not correctly identify the actual location where he/she is located, or if customer's account information has recently changed or has otherwise not been updated, 911 calls may be misdirected to an incorrect emergency response site.

Disconnections: Customer must not disconnect the 911 emergency call until told to do so by the dispatcher, as the dispatcher may not have his/her number or contact information. If customer is inadvertently disconnected, he/she must call back immediately.

Connection time: For technical reasons, including network congestion, it is possible that a 911 emergency call will produce a busy signal or will take longer to connect when compared with traditional 911 calls.

911 calls may not function: For technical reasons, the functionality of 911 iBuzz emergency calls may cease or be curtailed in various circumstances, including but not limited to:

Failure of service of customer's service access device - if customer's system access equipment fails or is not configured correctly, or if customer's iBuzz service is not functioning correctly for any reason, including power outages, iBuzz service outage, suspension or disconnection of customer's service due to billing issues, network or Internet congestion, or network or internet outage in the event of a power, network or internet outage; customer may need to reset or reconfigure the system access equipment before being able to use the iBuzz service, including for 911 emergency calls; and changing locations - if customer moves his/her system access equipment to a location other than that described in his/her account information or otherwise on record with AIC.

Alternate service: If customer is not comfortable with the limitations of iBuzz 911 emergency services, AIC recommends that customer should consider an alternate means of accessing traditional 911 emergency services.

Inform other users: Customer is responsible for notifying, and customer agrees to notify any user or potential users of his/her iBuzz service of the nature and limitations of 911 emergency calls on the iBuzz service as described herein.

Liability: Customer is advised to review this section with respect to AIC's limitations of liability. Customer acknowledges and understands that AIC will not be liable for any service outage and/or inability to dial 9-1-1 using iBuzz service or to access emergency service personnel due to the 9-1-1 dialing characteristics and limitations listed herein. Customer agrees to defend, indemnify and hold harmless AIC, its officers, directors, employees, affiliates, agents and any other service provider who furnishes services to customer in connection with iBuzz service, from any and all claims, losses, damages, fines, penalties and costs including solicitor's fees by, or on behalf of, customer or any third party or user of iBuzz service relating to the failure or outage of iBuzz service, including those related to 9-1-1 dialing.